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Welcome to Service Metrics!

Service Metrics is a Canadian Market Research Firm founded in 2002. Our headquarters are located in Toronto, Ontario. We are a full-service company providing factual reporting & analysis at the customer level for clients in Service; Finance; Retail; Manufacturing; Quick Serve/Restaurant; Utilities; Health Care; Petroleum; and Federal, Provincial and Local Governments.

With one of the largest shopper databases in the country, Service Metrics can give you regular, precise and objective measurements on any on-location detail, with specific focus on the elements that drive loyalty to your brand.

Looking to set up a Mystery Shopping Program? Check out our Client Services.

Looking to become a Mystery Shopper? Click here to apply!