Client Services

Service Metrics Overview

Service Metrics' methodology, technology, experience and client satisfaction are unrivaled in the mystery shop industry. Our quality processes and automated systems allow us not only to meet, but also to exceed our clients' expectations. Our capability and experience provides our clients with the best and most cost-effective mystery shopping data in the industry. Our constantly growing database of over 8,000 field representatives allows us to guarantee service coverage throughout Canada. In addition, our broad field representative base permits us to rotate shoppers regularly. We have developed a reputation for excellence through learning the intricacies of client businesses, and providing exceptional mystery shopping solutions. Our ability to operate in both official languages provides our clients with an even higher level of service.

Our services include:

• Mystery Shopping
• Point of Sale and Service Delivery Observations
• Intercept Shopping
• Retail Audits
• Customized Client Branded Online Reporting Solutions
• Customized Employee Incentive Programs
• Pricing Studies
• Call Center and Website Evaluations
• Competitor Shopping Programs
• Interactive Voice Response Surveys

Our capability and experience will provide you with the best customer experience evaluation data in the industry in a cost-effective manner. Most importantly, Service Metrics' desire is to be your partner in success.