About Us

Service Metrics' methodology, technology, experience, national network and client satisfaction are unrivalled in the customer experience evaluation industry. We routinely perform large volumes of evaluations with unbiased shoppers, which demand a proven methodology and a broad shopper base. Our shoppers reflect the demographics of your consumers and provide a highly accurate evaluation of how your personnel are serving your customers each day.

Evidence of our success in exceeding our clients' expectations is clearly demonstrated by more than 19,000 completed client shops each quarter.

Coupled with our long-term experience, Service Metrics stands alone in the Customer Experience evaluation industry with its focus on quality in every aspect of our business. We are proud of our industry leadership in utilizing state-of-the-art technologies that deliver high-quality, accurate data in a time-sensitive environment. We are, however, unique in our management belief that blending innovative and customizable technologies with old-fashioned, personalized customer service, works. We believe this philosophy to be a powerful statement of our commitment to a long-term partnership with our clients.

Professional Affiliations

MRIA Gold Seal Membership

Service Metrics is a member-in-good-standing of the Marketing Research and Intelligence Association (MRIA), the self-regulatory Association which governs and represents the market, survey and public opinion industry in Canada. In addition to satisfying conditions related to core focus and business continuity, professional conduct and compliance with MRIA Professional Standards, Service Metrics has successfully completed a rigorous, independent assessment of its research practices by a third party Certification Reviewer.